Cancellation & Refund

Cancelations & refunds

Unshipped Items

All unshipped order can be cancelled and a refund request can be made to sales@waterdrop.ae Refund amount will be less any bank charges and will be processed within 10 working days.

Shipped Items

Any shipped items (including shipped and not delivered) can be cancelled and a refund request can be made to sales@waterdrop.ae. Any delivered item has to be returned back to Waterdrop’s Dubai office. Such refunds will be less shipping charges, bank charges and will be processed within 10 working days.

Installation Free Items

Orders for items with free installation can be cancelled at least 48 hours prior to the scheduled installation appointment. Refund amount will be less any bank charges and will be processed within 10 working days. Any order cancellation request received less than 48 hours prior the scheduled installation appointment will incur a cancellation charge AED 250.

After installation is completed

Orders cannot be canceled after the products has been installed. In case of manufacturing defect and if within the product is still within the warranty period, please send us an email on sales@waterdrop.ae describing the issue. Subject to availability, a similar model filter system will be replaced within 7 working days at no additional cost. The defective filter must be returned in complete, including its existing accessories, connections and manuals.

There are times when we may not have the product(s) that you choose in stock or may face some issues with our inventory and quality check. In such cases, we may have to cancel your order. You will be informed about it in advance so that you do not have to worry unnecessarily about your order.

For more information about our cancelation and refund policy, if you have questions, or if you would like to make a complaint, please contact us by email at sales@waterdrop.ae