Shipping & Installation Policy

Shipping and Installation

  • will install all RO (Except WD-A1) and TSU filter systems using specialized trained technicians.
  • Normally it can take anywhere between 1 to 2 hours to install each RO water filter.
  • Delivery and installation appointments will be booked in advanced and must be Monday to Saturday between 9am to 4pm.
  • A household member must be present for the delivery and the installation to ensure they sign the job form.
  • Unless you have opted for a dual faucet, all RO water filter faucets require drilling a hole in your existing kitchen sink or counter top and electricity connection.
  • The customer must ensure the cabinet under the kitchen sink is clear of other items during the installation process.

Shipping rates and delivery estimates

City Estimated delivery time Delivery cost
RO + TSU Filter Systems - Dubai 2 business days Free (with installation, except WD-A1)
RO + TSU Filter Systems - Sharjah & Abu Dhabi 3-5 business days AED 250 (with installation)
Other Filters - Dubai 1-2 business days AED 19
Other Filters - Other Emirates 2-3 business days AED 25

*For some items shipping charges are applicable and will show at the time of checkout.

*For orders deliveries other than the above cities, please email us on and we will be happy to assist.

Thanks for shopping at We appreciate you supporting #dubaican by reducing your use of plastic, whilst ensuring you and your family drink pure water. We also want to make sure you have a rewarding experience while you are exploring, evaluating, and purchasing our products.