Shipping & Installation Policy
Shipping and Installation
- Waterdrop.ae will install all RO (Except WD-A1) and TSU filter systems using specialized trained technicians.
- Normally it can take anywhere between 1 to 2 hours to install each RO water filter.
- Delivery and installation appointments will be booked in advanced and must be Monday to Saturday between 9am to 4pm.
- A household member must be present for the delivery and the installation to ensure they sign the job form.
- Unless you have opted for a dual faucet, all RO water filter faucets require drilling a hole in your existing kitchen sink or counter top and electricity connection.
- The customer must ensure the cabinet under the kitchen sink is clear of other items during the installation process.
Shipping rates and delivery estimates
| City | Estimated delivery time | Delivery cost |
|---|---|---|
| RO + TSU Filter Systems - Dubai | 2 business days | Free (with installation, except WD-A1) |
| RO + TSU Filter Systems - Sharjah & Abu Dhabi | 3-5 business days | AED 250 (with installation) |
| Other Filters - Dubai | 1-2 business days | AED 19 |
| Other Filters - Other Emirates | 2-3 business days | AED 25 |
*For some items shipping charges are applicable and will show at the time of checkout.
*For orders deliveries other than the above cities, please email us on sales@waterdrop.ae and we will be happy to assist.
Thanks for shopping at Waterdrop.ae We appreciate you supporting #dubaican by reducing your use of plastic, whilst ensuring you and your family drink pure water. We also want to make sure you have a rewarding experience while you are exploring, evaluating, and purchasing our products.